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📧 Setting Up Email Forwarders

Forwarders automatically send incoming emails to one or more other Email addresses. The original Email remains on your server.

What Are Forwarders?​

When someone emails [email protected], the Email is automatically forwarded to other addresses you specify (like your Gmail or your team members).

The original Email stays on your server - it's also copied to the forwarded address.

Common Uses​

Use CaseExample
Distribute to teamForward yourname@ to multiple team members
Consolidate emailsForward all business emails to personal Gmail
Transition addressesForward old Email to new Email for 6 months
Backup important emailsForward to archive or backup address
Delegate while awayForward to colleague while on vacation

Create Email Forwarder​

Step 1: Go to Forwarders​

  1. Log into Web Control Panel
  2. Go to Email Manager > Forwarders
  3. Click CREATE Email FORWARDER button

Step 2: Enter Source Email​

Responder Address: Select which Email account to forward

Step 3: Add Destination​

Add Destination:

  1. Click ADD button
  2. Enter the Email address to forward to
  3. Examples: [email protected], [email protected], or external emails
  4. Click ADD button for each recipient

Step 4: Review & Create​

Check the preview showing:

  • Forwarder: Source email
  • Destinations: Where emails go

Click CREATE button to activate.

Creating from Raw Data​

For bulk creation with multiple forwarders:

  1. Click CREATE FORWARDERS FROM RAW DATA
  2. Enter forwarder data in form
  3. Specify multiple destinations
  4. Click CREATE

Format:

Source Email → Destination1, Destination2
[email protected] → [email protected], [email protected]

Managing Forwarders​

View Your Forwarders​

  1. Go to Email Manager > Forwarders
  2. See list showing:
    • Forwarder - Source email
    • Value - Destination email(s)
  3. Search or filter to find specific ones

Edit Forwarder​

To change where emails go:

  1. Click the forwarder in the list
  2. Edit the destination address
  3. Save changes
  4. Takes effect immediately

Delete Forwarder​

To stop forwarding:

  1. Select the forwarder
  2. Click Delete button
  3. Forwarding stops immediately

Multiple Destinations​

Forward one Email to many people:

Example:

Result: All three receive every Email sent to support@

Forward to Your Own Domain​

Forward between your own emails:

Examples:

This consolidates emails into one main inbox.

Forward to External Email​

Forward to Gmail, Outlook, or other providers:

Examples:

Allows you to check business emails anywhere.

Combining Forwarders with Other Features​

Forwarder + Autoresponder​

Perfect combination:

  • Forwarder: Sends Email to colleague's inbox
  • Autoresponder: Sends automatic "out of office" reply to sender

Result: Sender gets instant reply, colleague gets the email

See Setup Autoresponder

Forwarder + Spam Filters​

Spam filters prevent spam from being forwarded:

See Spam Filters

Troubleshooting​

Emails Not Being Forwarded​

Check:

  1. Forwarder created and active?
  2. Destination Email address correct? (check spelling)
  3. Send test Email and wait 5-10 seconds
  4. Check destination email's spam folder

Forwarding Stopped Working​

Check:

  1. Is forwarder still in the list?
  2. Did destination Email address bounce/get deleted?
  3. Is source Email account active?
  4. Try sending test Email again

Solution:

  • Edit forwarder and verify addresses
  • Try different destination email
  • Contact support if still issues

Emails Going to Spam​

Happens when forwarded emails look like spam to receiver:

Fix:

  • Enable DKIM on your domain (see Email Server Setup)
  • Verify SPF records are correct
  • Check spam filters on receiving Email service

Tips & Best Practices​

Do:

  • Keep original on server (redundancy)
  • Test before relying on forwarder
  • Document what forwards where
  • Remove unused forwarders
  • Check both source and destination regularly

Don't:

  • Forward sensitive passwords/data
  • Create forwarding loops (A→B→A)
  • Leave forwarders to deleted emails
  • Forget about old forwarders

Need help? Contact support - available 24/7!