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Learn About Email Manager & How To Setup Email Accounts

Quick Intro​

WebHostMost offers a fully featured Email service across all service plans, complete with the latest Anti-SPAM protection. This article guides you through the initial email setup for your account.

Important To Know Before You Begin​

  • DNS Configurations: By default, all new accounts have the necessary DNS configurations and security features enabled.
  • SPAM Policy: Accounts found sending SPAM will be permanently blocked.
  • Limits: Free accounts can send up to 10 emails per day from the system-created default account. Upgrade to our paid plans to send up to 1,000 emails per day and manage up to 100 email accounts.

If your email service is not functioning, this guide will also help you reset to default settings.

caution

By default, External SMTP is disabled. If you need to use External SMTP services, please contact our support team to open a ticket for SMTP access.

Initial Email Setup​

Step 1: Ensure the WebHostMost server is handling your emails​

From your Web Control Panel:

  1. Navigate to Email Manager > MX Records.
  2. Ensure the checkbox for "Use this server to handle my e-mails" is enabled under "Options".
  3. Click Save.
note

Disabling this option means you cannot use emails hosted at WebHostMost. Disable it only if you are using SMTP services from third-party providers like Gmail.

Step 2: Enable DKIM​

From your Web Control Panel:

  1. Navigate to Email Manager > Email Account.
  2. Click Enable DKIM.
note

Disabling DKIM may result in emails being delivered to SPAM folders, as DKIM verifies that emails are authorized by the domain owner.

Step 3: Configure your DNS​

Ensure the following records are in place for your domain (replace "yourdomain.com" with your actual domain name):

From your Web Control Panel:

  1. Navigate to Domain Management > DNS Management.
  2. Check and ensure DMARC, SPF, SRV, and MX records are correctly set as follows:

  • DMARC Record:

  • SPF Record:

    • Type: TXT
    • Value: v=spf1 a mx ip4:<IP_ADDRESS> -all

  • MX Record:

    • Type: MX
    • Value: 10 mail.yourdomain.com.

  • SRV Record:

    • Type: SRV
    • Value: _autodiscover._tcp 10 10 443 autodiscover1.webhostmost.com.
note

For the SRV record, ensure that the record matches the server on which your files are hosted. For instance, if your hosting is on server1, the record should be autodiscover1.webhostmost.com; for server2, it should be autodiscover2.webhostmost.com.

Adding Records​

If DMARC and SPF records are not listed in "Add Record", add a "TXT" record as needed. Begin by creating "TXT" records from DNS Management > Add Record.

Proper DNS Records Example​

DNS Settings Example

Email Server & Protocol Details​

Below are the server and protocol details you'll need to set up your email client:

SMTP, IMAP, and POP3 Credentials​

For sending and receiving emails, use the following credentials:

  • SMTP (Outgoing Mail) Server:

    • Server: serverX.webhostmost.com (Replace X with your server number)
    • Port: 587
    • Encryption: TLS
    • Authentication Required: Yes
    • Username: [Your Email Address]
    • Password: [Your Email Password]

  • IMAP (Incoming Mail) Server:

    • Server: serverX.webhostmost.com (Replace X with your server number)
    • Port: 993
    • Encryption: SSL/TLS
    • Authentication Required: Yes
    • Username: [Your Email Address]
    • Password: [Your Email Password]

  • POP3 (Incoming Mail) Server:

    • Server: serverX.webhostmost.com (Replace X with your server number)
    • Port: 995
    • Encryption: SSL/TLS
    • Authentication Required: Yes
    • Username: [Your Email Address]
    • Password: [Your Email Password]

Usage​

Configure your email client with the above server details. Ensure that authentication is enabled and use your WebHostMost email account credentials for authentication.

SMTP Limits​

The SMTP limits are the same as the limits applied to your WebHostMost account. Please refer to your account plan for details on email sending limits.

Troubleshooting​

If you encounter issues with your email setup after following these steps, please try the following:

  • Check DNS Propagation: Changes to DNS records may take time to propagate. Use tools like MXToolbox or DNSChecker to verify DNS propagation.
  • Verify DNS Records: Ensure all DNS records are correctly entered. Even a small typo can cause issues.
  • Check Firewall Settings: Ensure that your firewall is not blocking incoming or outgoing email traffic.
  • Contact Support: If the issue persists, please contact our support team for assistance.