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Account Security - 2FA for the Client Area

Account Security - 2FA for the Client Area​

Introduction​

Enhancing the security of your account is crucial in protecting your data and access. The Account Security section of the Client Area allows you to set up Two-Factor Authentication (2FA), adding an additional layer of security during the login process. This guide will walk you through setting up 2FA using an Authenticator app.

Important To Know Before You Begin
  • Recommended Authenticator App: We recommend using Google Authenticator for generating your login verification codes. It's reliable and easy to use.
  • Setup Requirement: When you enable 2FA, you will go through a setup process that syncs your account with the Authenticator App.

Setting Up Two-Factor Authentication​

  1. Access Account Security Settings: Log into your Client Area and navigate to the Account Security section.
  2. Enable 2FA: Select the option to enable Two-Factor Authentication.
  3. Scan the QR Code: Use your Google Authenticator app to scan the QR code displayed on the screen. This will link the app to your account.
  4. Enter Verification Code: Enter the verification code generated by the app into the Client Area to confirm the setup.
  5. Complete Setup: Follow any additional instructions to finalize the setup. Ensure you save backup codes provided during the process in case you lose access to your Authenticator app.

Benefits of Using 2FA​

  • Enhanced Security: 2FA provides a significant security upgrade by requiring a second form of verification, reducing the risk of unauthorized access.
  • Reduction in Phishing Risks: Even if someone discovers your password, they would still need access to the second factor to breach your account.
  • Immediate Security Alerts: If there is an attempt to log into your account using correct credentials but fails at the 2FA stage, you will be alerted immediately.

Distinction Between Client Area and Web Control Panel 2FA​

  • Separate Systems: It's important to note that setting up 2FA for the Client Area does not automatically enable 2FA for the Web Control Panel (DirectAdmin). These are separate systems requiring separate setups.
  • Web Control Panel 2FA Setup: For instructions on setting up 2FA for the Web Control Panel, please refer to the Two-Step Authentication for DirectAdmin guide.

Best Practices for 2FA​

  • Store Backup Codes Securely: Keep your backup codes in a safe place. These codes can be used to access your account if your Authenticator app is not available.
  • Regularly Update Your App: Ensure that your Authenticator app is always up to date to benefit from the latest security features.
  • Be Wary of Phishing Attempts: Always be cautious about emails or messages requesting your authentication details or linking you to a login page.

For assistance with setting up or managing your 2FA, or if you encounter any issues, please contact our support team. We are here to help ensure that your account remains secure and protected at all times.